Shipping & Returns
- All products are generally shipped as soon as possible within 14 days of your order. The reason for this is because we have to hand make each and every single product. It takes a lot of work and effort in our small workshop. Sometimes I get 10-15 orders per day. We have to make each and every one of these by hand with a great deal of precision. Please be patient as I will make sure you receive an impeccable product.
- Shipping generally between up to 7 days.
- Overall expect your climber to reach you within 2 - 3 weeks of your order date.
- **Please note that if you are ordering from outside of the USA, there are import fees associated with your order which vary based on the region you are ordering from. UPS will collect this from you when they deliver or this can be paid to UPS online.**
- We accept returns within 3 days of delivery.
- Buyer must pay for return shipping.
- No returns on personalized items or custom orders.
- We accept cancellations only if your climber has not shipped yet or reached our fulfillment center.