Climbing frames are for supervised play. Children should be within sight and reach of an adult
while using it, particularly in the first few weeks.

• Use indoors on a flat, level floor. A rug or mat underneath softens a fall and stops the frame
  creeping.
• Leave clear space on all sides, clear from sharp furniture, radiators, glass and stairs.
• Check all fixings before each session, and re-tighten anything that has worked loose.
• Keep to the stated maximum load and age range.
• Store it indoors, out of reach, when it isn't in use, never outside.
• Stop using it and contact us for a replacement part if you find a crack or a split.

Free Shipping!
Shipping is included FREE in the price of all our products and we ship from three different locations.

Many of our most popular products ship from our warehouse in Chicago, which affords fast shipping to anywhere in the contiguous United States. There is also a warehouse in Poland, which offers shipping to Europe. We also ship directly from our manufacturing facility in Ukraine, where some products are made-to-order.

Shipping times to the USA based on shipping location:

• USA (Warehouse): 3-5 days
• Poland (Warehouse): 5-8 days
• Ukraine (Manufacturing): 8-14 days
  

Customs & Duties

• For shipments inside the US and most of the EU there is no import duty or customs fee.
• For Canada, the United Kingdom, Norway and Switzerland, the carrier may collect customs & duties on delivery. They are not included in our price.
  

Returns & Exchanges
Our products are eligible for return within 30 days of receiving the shipment, provided they are:

• Disassembled
• In its original packaging
• Unused and undamaged

Please note! Customers are responsible for return shipping costs. For these large sets, shipping is often 30-40% of the cost, so please measure your space first and ask us anything before placing you order.

Damaged Shipments
If your order was damaged in anyway during shipment, please send us an email at support@montessoriclimber.com with a picture of what was broken so we can get you a replacement part sent out as soon as possible.

Stolen parcels.
If tracking shows delivered and the carrier provides proof of delivery to the
right address, we cannot offer a refund or a replacement of the item. Please try to be home to receive the shipment as large packages can be attractive to porch pirates. If this happens to you, file with the carrier and we will give you everything we have on our end to support the claim.

We offer the following warranties on our products

• 2 years on all wooden furniture
• 10 years on the wooden dowels
• 30 days on textile parts (covers, cushions, tent)

The warranty covers defects in the materials and workmanship for the original purchaser. It does not cover normal wear and tear, damage as a result of outdoor use (weather or sun damage), incorrect assembly, modifications, or loss and theft after delivery.

To make a claim, email us with your order number and photographs at support@montessoriclimber.com.